Services Support Associate II
Deloitte
Hyderabad, Telangana, India1–3 yrs4h agovia LinkedIn
About the Role
Services Support Associate II, Firm Risk, Compliance, and Governance Services on the Records & Contracts (R&C) team. Facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.
Key Responsibilities
- Coordinate and manage assigned processes, projects, technologies, and initiatives; identify required actions and improvements; and coordinate with the R&C team to support compliance and project delivery.
- Execute research, data analysis, queries, and report generation within records and contracts management and related systems; perform data synchronization and quality checks in Microsoft Excel and records systems.
- Maintain project documentation and standard operating procedures; develop solutions, materials, and recommendations to support records and contracts management processes and projects.
- Escalate issues, risks, and decisions to the Manager, R&C leadership, or other stakeholders as necessary; recommend mitigating actions.
- Support compliance with external requirements and internal policies and practices pertaining to records retention and contracts management; contribute to teaming and work-process improvements.
The Team
The R&C team is an integrated, cross-functional group that partners with Deloitte businesses to facilitate compliance with records and contracts policies using tailored technology, tools, and processes. The team also coordinates with the Office of General Counsel for document preservation requests.
Location & Shift
- Location: Hyderabad
- Shift Timings: 2 PM to 11 PM
Requirements & Tech Stack
- Microsoft Excel (Advanced skills)
- Records and contracts management systems
- Related systems
Qualifications
- Bachelor's degree
- 1 to 3 years relevant work experience
- Advanced skills in Microsoft Excel
- Excellent verbal and written skills in English
- Excellent customer service skills, including active listening, professionalism and responsiveness
- Ability to work well with other team members both in India & US
- High level of attention to detail for reliable accuracy
- Adaptive to changes in technology and evolving business needs
Preferred Qualifications
- Ability to analyze data and establish strategic insights