Services Associate I
Deloitte
About the Role
As a Services Associate I on the Talent Processes and Business Support team at Deloitte, you will be responsible for completing separation activities, system-related tasks, employee inquiries, record updates, and exit-checklist support. You will coordinate with team members and stakeholders to ensure quality standards and service commitments are met, while maintaining accurate records and protecting confidential information.
Key Responsibilities
- Complete assigned separation activities, system-related tasks, employee inquiries, record updates, and exit-checklist support within documented procedures and timelines.
- Coordinate with team members and stakeholder groups to meet quality standards and service commitments.
- Maintain accurate records, protect confidential information, and support quality and compliance reviews.
- Escalate exceptions, risk indicators, missing information, and nonstandard cases without delay.
- Support documentation, knowledge sharing, basic reporting, and sensitive exit-case administration.
The Team
The Talent Processes and Business Support team supports employee lifecycle activities, including separation processes, for Deloitte professionals across India and the United States. The team works with Talent, business, and enabling-area stakeholders to provide accurate, timely, and confidential support in accordance with documented procedures and service commitments.
Location
- Hyderabad
Shift Timings
- 4 PM to 1 AM / 6 PM to 3 AM
Qualifications
- 0–2 years of experience in human resources (HR) or service delivery.
- Any B. Com, BA, or BSc degree with prior exposure to Talent or related business processes.
- Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Preferred Qualifications
- Experience in the human resources shared services (HRSS) department of a multinational company.
- Experience tracking volumes and quality controls.