Customer Contact Comms New Associate

Accenture

About the Role

• Aligned with the Customer Support vertical.
• Manage/resolve customer queries.
• Handle escalations and complaints of dissatisfied customers, providing resolutions.
• Responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Primary interaction within your own team and direct supervisor.
• Will be given detailed instructions on all tasks.
• Decisions made impact your own work and are closely supervised.
• Individual contributor as part of a team with a predetermined, narrow scope of work.
• May require working in rotational shifts.

Requirements & Tech Stack

• Omnichannel - Customer Service
• English (International) - Proficient

Qualifications

• Any Graduation
• Written and verbal communication