Junior Customer Service Operations Specialist
Light Up Beauty
Greater Delhi Area0–2 yrs1h agovia LinkedIn
About the Role
This is a full-time, on-site role for a Junior Customer Service Operations Specialist located in South Delhi.
Key Responsibilities
- Manage customer interactions.
- Ensure customer satisfaction.
- Analyze service operations.
- Provide customer support.
- Handle customer queries.
- Optimize service operations.
- Maintain high levels of customer satisfaction.
- Handle RTO (Return to Origin), Abandoned carts, NDR (Non-Delivery Reports), and outbound calls.
- Handle COD (Cash on Delivery) orders.
- Answer customer WhatsApp queries.
- Create new orders on Shopify.
Requirements & Tech Stack
- Skills in Customer Service Operations.
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary.
- Proficiency with Microsoft Excel.
- Proficiency with Shopify.
- Proficiency with Delhivery Panels.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in the beauty or skincare industry is a plus.