Customer Support Trainee

About the Role

Counsel Union is a dedicated provider of practical psychology courses designed to support better mental health and overall wellbeing. This is a full-time, on-site position in Noida.

Key Responsibilities

• Assist customers via phone, email, chat, and in-person interactions.
• Respond to inquiries about courses, enrollment, payments, and platform navigation.
• Log and track support requests.
• Provide basic technical assistance.
• Escalate complex issues to senior team members.
• Follow up to ensure resolution and customer satisfaction.
• Learn standard procedures, maintain accurate records, and contribute to a positive, empathetic service experience.
• Training will focus on developing strong communication, problem-solving, and service skills.

Requirements & Tech Stack

• Proficiency in spoken and written English.
• Knowledge of Hindi or additional languages is an advantage.

Qualifications

• Strong Customer Support and Customer Satisfaction skills.
• Excellent Interpersonal Skills, including active listening, clear communication, and the ability to build trust.
• Basic Technical Support capabilities and Analytical Skills.
• Ability to work on-site in Noida, manage time effectively, and handle multiple queries with attention to detail.
• Comfort working in a mental health and education context, with a respectful and non-judgmental approach.
• Minimum of a high school diploma.
• A degree or coursework in psychology, counseling, social sciences, or a related field is beneficial.
• Prior internship or experience in customer service or helpdesk environments is preferred but not mandatory.