Dispatcher

About This Position

• Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units.
• Triages transportation requests, strategically positions resources, recommends effective routes while correctly interpreting computer-aided dispatch recommendations.
• Required to triage incoming calls and provide pre-arrival instructions to callers when appropriate.

Key Responsibilities

• Triage transportation requests.
• Position resources strategically.
• Recommend effective routes.
• Interpret computer-aided dispatch recommendations.
• Triage incoming calls.
• Provide pre-arrival instructions to callers when appropriate.

Requirements

Education

• High school graduate or equivalent (GED).
• Medical terminology course work or equivalent preferred.

Experience

• Must meet a minimum of one requirement below:
• 6 months experience as a Telecommunicator at North Memorial Health Ambulance Communication Center.
• 1 year experience as a Dispatcher/EMD/Telecommunicator in a Police, Fire or EMS Communications Center.

Knowledge, Skills And Abilities

• Ability to multi-task.
• Ability to problem-solve.
• Ability to make effective decisions under pressure.
• Ability to work independently and in a team atmosphere.
• Ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.

Licensure/Certification

• Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire.
• BLS Certification is incorporated into the EMD Certification.

Tech Stack

• Computer-aided dispatch

Work Details

• Work Group: 113 Service Workers
• Hours per two week pay period: 80
• Shift: Day/Evening/Night Variable
• Weekend Requirement: Weekends by Department Rotation
• Call Requirement: None
• Remote or On-site: On-site
• FLSA Status: Non-Exempt
• Salary Range: 113 Service Workers 23 ($28.78 - $44.57), based on experience
• Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
• Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position.