MCN MarTech Developer

About the Role

Deloitte's Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. The team enhances customer experiences and drives sustained growth through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. This role is within the Deloitte US Delivery Center model, which leverages Deloitte's scale and talent to provide high-quality, cost-effective service with standardized processes and procedures.

Key Responsibilities

• Translate approved requirements and solution designs into Salesforce Marketing Cloud Next configuration and development.
• Configure Salesforce objects, fields, relationships, permissions, and metadata.
• Build Flow and Marketing Flow automation for cross-cloud customer processes.
• Implement Data 360 segments, activations, calculated insights, and customer data use cases.
• Implement content, audience, personalization, messaging, and campaign activation.
• Configure Agentforce topics, instructions, actions, grounding, and escalation paths.
• Develop Salesforce and external integrations using approved APIs, platform events, and patterns.
• Test solutions across unit, system, integration, regression, and performance scenarios.
• Support UAT, demonstrations, defect resolution, deployment, and release readiness.
• Document configurations, deployment materials, and runbooks.
• Troubleshoot production issues, perform root-cause analysis, follow security and governance standards.
• Collaborate with technical and business stakeholders.

Requirements & Tech Stack

• Salesforce development or configuration experience.
• Experience with Salesforce objects, Flow, APIs, testing, deployment, and troubleshooting.
• Working knowledge of Data 360, segmentation, identity, activation, and Agentforce.
• Familiarity with Agile delivery, source control, documentation, and release practices.

Qualifications

• Bachelor's degree.
• Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Delivery Center Location & Travel Requirements

• Hybrid Work Model: Residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia).
• Co-location Expectation: Up to 30% of working time co-located at an assigned office for orchestrated opportunities.
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes.
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date.

Preferred

• Relevant Salesforce certifications.