Warranty Administrator, Paint & Drywall

About the Role

The Warranty Administrator plays a vital role in ensuring homeowners and builders receive responsive, reliable, and exceptional service long after project completion. This role serves as the communication hub between homeowners, builders, and the internal production team. The Warranty Administrator will manage warranty requests, coordinate schedules, maintain accurate documentation, and ensure every service interaction reflects Stancil’s values of professionalism, integrity, and care.

Key Responsibilities

• Review builder warranty portals and email requests to create work orders based on provided repair lists.
• Manage scheduling and ensure the timely completion of warranty and service requests.
• Communicate with the Warranty Manager on scheduling, workflow, and any necessary changes.
• Confirm job readiness and schedule appointments directly with homeowners.
• Maintain strong builder relationships by responding promptly to inquiries and documenting all actions taken.
• Respond to builder or field inquiries by reviewing prior requests, gathering relevant information, and ensuring responses are accurate, complete, and clearly understood.
• Record and track all builder communications and warranty documentation to ensure accountability and organization.
• Communicate frequently with homeowners, managers, and field employees regarding project and service status.
• Manage the Warranty/Service schedule to ensure commitments are met and priorities are aligned.
• Handle homeowner interactions professionally, resolving concerns with empathy and composure.
• Other related duties as assigned.

Qualifications

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalent, etc.).
• Strong computer proficiency, including Microsoft Office Suite.
• Sage software knowledge preferred but not required.
• Prior experience in customer service or administrative coordination.
• Excellent written and verbal communication skills.
• Ability to multitask, stay organized, and maintain accuracy under pressure.

Tools and Equipment

• Office computer and peripheral equipment (printers, copiers, scanners)
• Company email, phone, and scheduling software
• Microsoft Office Suite
• Builder warranty portals and Sage (preferred)