Management Trainee

About Joveo

Joveo is the global leader in AI-powered recruitment marketing, transforming talent attraction and recruitment media buying for large employers, staffing businesses, RPOs, and recruitment advertising agencies. The Joveo platform attracts, sources, engages, and hires relevant candidates within budget. It powers millions of jobs daily, using advanced data science and machine learning to optimize talent sourcing and applications across online channels, providing real-time insights from click to hire.

About the Role

Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo is an advisory role focused on driving Value Realization. This role involves being a trusted advisor in the recruitment tech space, sitting at the intersection of data and human capital, and transforming programmatic advertising metrics into ROI narratives.

Key Responsibilities

• Be the ROI Storyteller: Transform raw data into compelling narratives that prove Joveo’s impact on a client’s bottom line.
• Command the Boardroom: Own relationships with Director and CXO-level stakeholders, leading strategic sessions that shape the client’s long-term talent strategy.
• Architect Success Playbooks: Design and execute project blueprints for seamless adoption of Joveo’s AI and programmatic solutions.
• Internal Product Catalyst: Act as the voice of the customer, using frontline insights to influence the product roadmap.
• Drive the "Health" Agenda: Monitor account vitals, identify risks, and turn challenges into opportunities for expansion and advocacy.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," rallying Product, Data Science, and Sales teams to deliver on promises.

Qualifications

• 0-3 years of experience in Customer Success or Strategic Account Management.
• Possess a "Consultant" Vibe: Provide world-class advisory that challenges clients.
• Analytical Rigor: Proficient with data analysis tools like pivot tables for uncovering clarity.
• Executive Presence: Ability to communicate confidently, concisely, and outcome-orientedly with CXOs.
• An Owner’s Heart: Self-starting and comfortable in high-autonomy environments.
• The Advocacy Spark: Proven ability to turn users into brand champions.
• Bonus points for experience in HR Tech, SaaS, or Recruitment Marketing.

Why Joveo

• Own the Narrative: Drive client retention and happiness in a global growth-stage company.
• Shape the Industry: Be at the forefront of the AI revolution in recruitment marketing.
• High-Velocity Culture: Work in a fast-paced environment where ownership is the baseline.
• Growth Potential: Customer Success is a key engine for growth, with opportunities for leadership and strategic roles.