Mega, Hitechcity

About the Role

Examity is conducting a Mega Walk-in Drive for Process Associate Trainees (Proctors) at their Hitech City location. This role involves providing world-class customer service to client test-takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.

Key Responsibilities

• Proctor exams and other tests, virtually, including "Start-Up", submission, and log-out of a test taker's exam in accordance with each client's exam rules.
• Serve as a liaison between Operations staff and test-takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues.
• Log active interventions for company-level reporting.
• Supervise the investigation of any alleged breach of Disciplinary Regulations for test-takers.
• Interview test-takers with required documentation.
• Assist test-takers to complete prerequisites of the exam.
• Validate and verify the identity of the test-taker.
• Supervise the examination for the entire period and document the same in the database.
• Participate in weekly review meetings.
• Report technical issues during the exam to the technical support team.
• Provide excellent customer service to test-takers and clients by using the business-provided customer support tool, including chat and email support.

Requirements & Tech Stack

• Work from Office Location: Hitech City
• Core Hours: Rotational - Night Shifts
• Work Days: 5 Days
• Shift Schedules/Week off: Defined by the Work Force Management Team as per business requirements.
• Technology: Proficiency in web-based applications, O365 Applications, and Microsoft Office Suite.

Qualifications

• Excellent verbal and written English communication skills, including speaking, reading, and typing.
• Ability to communicate effectively with customers and employees.
• Technical aptitude.
• Ability to be responsive and adept at problem-resolution and critical thinking.
• Ability to achieve positive satisfaction results from customers and employees.
• For Undergrads: 6 Months of experience is mandatory.

Benefits

• Competitive Pay: 2.75 LPA - 3.7 LPA (including Travel Allowance).
• Two-way Cab Services (Selective Regions).
• Healthy work culture.
• Career growth opportunities.
• Company Sponsored Health Insurance.
• Referral Award Program.

Interview Process

• Primarily evaluates English fluent communication skills (Speaking, Reading, Typing).
• Interview Rounds:
• HR Round
• Training Manager Round
• Operations Manager Round