Trainer

About the Role

The Dedicated Trainer is responsible for accelerating the onboarding of new team members and providing ongoing guidance to staff working on live projects. This role builds and maintains a structured, consistent training program across all VDC functions, ensuring every team member is equipped with the skills, processes, and confidence needed to deliver high-quality work from day one.

Key Responsibilities

• Training New Team Members
• Accelerate onboarding and cut ramp-up time for new team members.
• Run a structured, consistent training program across all VDC functions.
• Build and maintain VDC training materials, SOPs, video tutorials, and knowledge repositories.
• Cross-train staff to create multi-skilled resources and reduce dependency on key individuals.
• Set standard processes, best practices, and quality expectations from day one.
• Track competency growth through measurable training KPIs.
• Support & Guidance on Live Projects
• Guide new joiners and existing teams through day-to-day live project work.
• Free up senior staff from ad-hoc training and troubleshooting requests.
• Support the consistent rollout of new tools, processes, and workflows on active projects.
• Reduce errors and rework through hands-on coaching and continual skill development.
• Keep resources ready ahead of demand to support business growth.
• Strengthen engagement and retention with clear development pathways.

Qualifications & Experience

• Bachelor's degree in a relevant technical field, or equivalent hands-on VDC/industry experience.
• Proven experience in training, mentoring, or senior technical role within VDC or a related discipline.
• Strong working knowledge of VDC tools, workflows, and quality standards.
• Experience creating SOPs, training curricula, or instructional materials.
• Excellent communication and coaching skills, with patience for varied learning styles.
• Ability to manage multiple training initiatives and live-project support requests simultaneously.

Key Success Measures

• Reduced time-to-competency for new hires.
• Consistent application of standard processes across teams and projects.
• Improved training KPI scores and measurable competency growth.
• Reduced escalations to senior staff for routine troubleshooting.