TELLER

About the Role

The Teller position plays a pivotal role in elevating member value and fostering meaningful interactions and relationships. As a Teller, you will serve as the face of the credit union, providing exceptional member service and personalized financial solutions.

What You'll Be Doing

• Create a welcoming and positive environment for members by greeting them warmly, actively listening to their needs, and assisting in a friendly and professional manner.
• Conduct various financial transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Balance cash drawers and maintain proper cash levels.
• Educate members on various GNCU products and services and identify opportunities to cross-sell products and services.
• Adhere to all regulatory requirements and internal policies and procedures to safeguard member confidentiality and protect against fraud or unauthorized transactions.

Requirements & Tech Stack

• 6+ months of customer service experience in a customer-facing environment (retail, hospitality, financial services, or similar).
• 6+ months cash handling experience.
• High School Diploma or GED.
• Basic computer skills and ability to learn systems.
• Strong attention to detail and customer service skills.

Skills & Competencies

• Excellent Communication Skills.
• Problem Solving and Analytical Skills.
• Friendly and Outgoing Personality.
• Sales Skills and Experience.
• Effective Relationship Building Skills.
• Willingness to take initiative.
• Action oriented.
• Communicates effectively.
• Customer (member) focused.
• Collaborates.

Physical Demands

• May regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone for extended periods.
• May frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• May occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location

• Greater Nevada Credit Union's Dayton Branch
• 555 Old US Highway 50, Dayton, NV 89403, United States

Compensation & Benefits

• $17.07 - $23.56 per hour (Compensation is dependent on experience)
• Medical, dental, and vision plans (Greater Nevada covers 90% of employee costs and ~75% for dependents)
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off (vacation, sick time)
• 12 annual paid holidays, 2 floating holidays, 1 floating wellness day
• Sabbatical leave after every seven years of employment
• Paid time to volunteer
• Employee product and service discounts