Office Administrator & Concierge

About the Role

As an Office Administrator & Client Concierge at Home Instead, you will be the welcoming voice and face of the organization, ensuring operations run smoothly and clients feel supported and connected.

Key Responsibilities

• Front Office Management:
• Maintain a clean, organized, and professional front office environment.
• Answer incoming telephone calls in a friendly, knowledgeable, and patient manner.
• Client Relations & Field Support:
• Conduct client and Care Professional (Care Pro) introductions.
• Perform Client Quarterly Assessments (QA visits).
• Deliver client welcome packages, care packages, and seasonal gifts.
• Team Communication & Log Keeping:
• Maintain open communication with clients, families, colleagues, and Care Pros.
• Create detailed logs of shift activities and communicate updates to key team members.

Qualifications & Requirements

• Experience:
• 6+ months of experience in office administration, phone reception, or customer service.
• 1+ year of experience in home care, health care, or a senior-related industry (or an equivalent combination of education and experience).
• Skills:
• Excellent oral and written communication skills.
• Active listening.
• Patient, congenial telephone manner.
• Ability to work independently.
• Handle multiple competing priorities.
• Maintain strict confidentiality.
• Meet deadlines.

Why Work With Us

• Financial Security:
• Competitive hourly wages.
• 401(k) retirement plan with match options.
• Reliable direct deposit.
• Health & Wellness:
• Virtual healthcare access through Teladoc.
• Accident/wellness coverage via Allstate.