Customer Experience Specialist
State and Liberty Clothing Co.
Ann Arbor, MI0–3 yrs1h agovia LinkedIn
About the Role
State and Liberty is a rapidly growing menswear brand specializing in athletic fit, performance fabric clothing, with a focus on men's suiting and shirting. The Customer Experience Associate role is an entry-level opportunity with potential for growth and advancement, offering direct interaction with C-suite executives.
Key Responsibilities
- Support the Customer Service Manager in all aspects of customer experience.
- Handle VIP customer inquiries.
- Manage custom order logistics and follow-ups.
- Support additional sales initiatives.
- Primarily engage in phone and email-based customer service and outreach.
- Coordinate with warehouse operations and daily fulfillment activities.
- Work cross-functionally to drive the company forward.
Requirements & Tech Stack
- Highly motivated, dynamic, resourceful.
- Thrives in a fast-paced environment.
- Based out of the headquarters in Ann Arbor, Michigan.
- Full-time, 8-hour day shift, Monday to Friday.
Qualifications
- No specific qualifications are listed beyond the general attributes and responsibilities for the role.
Compensation Expectations
- Competitive salary
- Bonus potential
- Opportunity to be an early member at a people-centric, fast-growing startup
Job Benefits
- Comprehensive health insurance package with an employer contribution
- 401K available after 1 year of employment
- Employee Discount