Graduate Programs Student Services Support Coordinator

About the Role

The Graduate Programs Student Services Support Coordinator at Arizona State University's W. P. Carey School of Business serves as a primary point of contact for students in graduate business programs, guiding their experience from orientation to graduation. This role supports academic success and engagement through advising, event management, communications, faculty support, and daily program operations.

Key Responsibilities

• Advises and supports graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.
• Monitors and manages student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.
• Oversees student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.
• Develops and delivers proactive student communications through presentations, office hours, newsletters, and targeted outreach.
• Plans and executes orientation, student engagement initiatives, leadership programming, and academic and signature events.
• Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.
• Coordinates faculty and classroom support, including course material preparation and classroom operations.
• Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.
• Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience.
• Serves as a key resource for student services within the college and ASU and represents the WPC.
• Participates in unit-wide committees and cross-functional initiatives.

Requirements & Tech Stack

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field, OR any equivalent combination of experience and/or training.
• Professionalism, cultural awareness, adaptability, strong communication skills, and the ability to thrive in a fast-paced, service-focused environment.
• Ability to balance multiple priorities with minimal supervision.
• Microsoft Office applications and collaborative technology tools.
• Familiarity with student information systems (e.g., PeopleSoft).
• Familiarity with learning management systems (e.g., Canvas).
• Ability to compose, edit, and proofread professional communications.

Qualifications

• Master’s degree in education, business, or a related field.
• Experience advising or supporting students in a higher education environment.
• Experience working with and supporting international student populations.
• Experience coordinating events, programs, or student engagement initiatives.
• Demonstrated ability to communicate effectively.
• Experience delivering presentations, workshops, or student trainings.
• Strong organizational skills with attention to detail, discretion, and confidentiality.
• Demonstrated ability to manage multiple priorities independently in a fast-paced environment.
• Experience managing projects, timelines, and operational processes.
• Experience working independently while contributing to a collaborative team environment.
• Demonstrated initiative and ability to take ownership of assigned programs and initiatives.

Work Environment & Schedule

• Activities performed in an environmentally controlled office setting.
• Extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular use of standard office equipment (computer, printer, fax, calculator, copier, telephone).
• Tempe-based position with flexible scheduling options, including a hybrid in-office/remote work arrangement.
• Typical work schedule: Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional schedule adjustments to support evening programming and student engagement activities.
• Some evenings and weekends may be required.
• Occasional extended work hours, including evenings and/or weekends as needed.
• Occasional in-state or out-of-state travel.
• Occasional travel to support short international courses.