Sales Associate (Full-Time)

About the Role

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions. This includes providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management.

Key Responsibilities

• Builds customer relationships by demonstrating a strong sense of customer service.
• Assists all customers in a professional, courteous, reliable, attentive, honest, and responsive manner.
• Identifies customer needs and provides knowledgeable assistance to help customers select products.
• Displays basic fashion and trend knowledge to satisfy customer needs by selling appropriate merchandise.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assists Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to achieve successful shrink goals.
• Monitors and controls all aspects of operational compliance, safety, and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft.
• Follows loss prevention policies and security procedures.
• Enforces and follows proper point of sale procedures.
• Balances all money taken in during assignment and works with store management to investigate discrepancies.
• Keeps management informed of important developments and potential problems.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.
• A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

Qualifications

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.
• Work requires an excellent command of the English language to effectively communicate with management, customers, and other employees.
• Demonstrated leadership and the ability to work under minimum supervision.
• Must be able to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and business needs.
• Possess basic fashion and style trend knowledge and a desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team.
• Demonstrated ability to handle responsibility.
• Understanding of the needs of the street lifestyle customer.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced, dynamic environment with flexibility.
• Must have reliable transportation.