Customer Journey and Strategy Intern

Customer Journey and Strategy Intern - Summer 2027

About the Role

• Shape the Future of Mobility at Nissan.
• This internship offers the opportunity to work at the intersection of customer insights, strategy, analytics, and business planning.
• Contribute to initiatives that influence how customers interact with Nissan throughout their ownership experience.

Key Responsibilities

• Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.
• Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.
• Support the development and refinement of customer journey maps to identify key moments that influence customer satisfaction and retention.
• Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.
• Collaborate with cross-functional teams to develop recommendations that improve customer experiences across the ownership journey.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft PowerPoint

Qualifications

• Currently enrolled in an undergraduate or graduate degree program.
• Preferred Degree fields: Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or related field.
• Students entering their Junior or Senior year at the start of the upcoming academic term.
• Strong data analysis and problem-solving skills.
• Experience gathering, analyzing, and interpreting data to support business decisions.
• Strong project management and organizational skills.
• Ability to collaborate effectively across multiple functions and stakeholder groups.
• Excellent written and verbal communication skills.
• Interest in customer experience, customer loyalty, consumer behavior, and business strategy.
• GPA of 3.0 or above.
• Ability to perform work onsite at Franklin, TN.
• Legally authorized to work in the United States.