Non-Voice and Voice Process Executive

About the Role

SM HR NEXUS is seeking motivated professionals to join its customer operations and business development teams in Chennai. This opportunity is suitable for candidates at the early stage of their careers who are eager to develop communication, customer handling, sales, and professional workplace skills.

Key Responsibilities

• Handle voice and non-voice customer interactions professionally and accurately.
• Respond to customer queries, maintain records, and follow defined process guidelines.
• Support business development activities, lead generation, follow-ups, and client communication.
• Coordinate with internal teams to resolve customer or prospect requirements.
• Meet assigned quality, productivity, and business performance objectives.
• Maintain timely updates in company systems and prepare relevant reports when required.

Requirements & Tech Stack

• Good verbal and written communication skills with a customer-focused approach.
• Basic computer proficiency and the ability to learn process tools quickly.
• Positive attitude, professional conduct, and willingness to work from the Chennai location.
• Monthly salary between ₹20,000 and ₹25,000.

Qualifications

• Applicants with 0 to 1 year of experience are welcome to apply.
• Candidates who enjoy interacting with people, solving problems, and contributing to business growth will be well suited for this role.
• Selection and final compensation will be determined based on interview performance.