Customer support Executive

About the Role

The Customer Support Executive will provide responsive, high-quality support to creators, brands, and platform users, ensuring a positive experience at every touchpoint. This is a full-time, on-site role based in Gurugram.

Key Responsibilities

• Handle incoming queries via online channels, email, and phone.
• Resolve account and platform-related issues.
• Guide users through product features and processes.
• Document support interactions.
• Escalate technical issues when necessary.
• Collaborate with internal teams to improve support workflows and user satisfaction.
• Contribute to FAQs, help articles, and feedback collection to enhance the overall customer journey.

Qualifications

• Demonstrated skills in Customer Support and Customer Service, with a focus on clear communication and empathy.
• Experience in maintaining Customer Satisfaction, including managing feedback and resolving complaints effectively.
• Ability to provide Online Support across multiple channels, such as chat, email, and social platforms.
• Exposure to Technical Support, including basic troubleshooting of web or app-related issues.
• Strong interpersonal skills, problem-solving abilities, and a user-centric mindset.
• Comfort working in a fast-paced, digital-first environment.
• Bachelor’s degree or equivalent experience in a relevant field (such as Business, Communications, or IT).
• Proficiency in English.

Tech Stack & Additional Information

• Experience in creator economy or SaaS is an advantage.
• Additional language skills and prior customer-facing experience are beneficial.