Retail Sales Associate

About the Role

As a Retail Sales Associate at Nespresso, you will be the welcoming face of our retail boutique, guiding and assisting customers to provide an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso.

Key Responsibilities

• Act as a Brand Advocate, sharing Nespresso's mission and values in sustainability and recycling.
• Engage with customers, creating a memorable and valued experience.
• Listen to customer needs and recommend personalized coffee and machine solutions.
• Offer complimentary coffee tastings and showcase product knowledge to build customer base and sales.
• Proactively support and collaborate with team members.
• Maintain boutique environment, assisting with shipments, arranging displays, stocking the coffee wall, and ensuring cleanliness.
• Participate in a training period to set you up for success.

Requirements & Tech Stack

• Innate ability to connect with people and thrive in a customer service environment.
• Enjoy working in a fast-paced environment, thinking on your feet, and adapting to change.
• Punctual and available to work open and closing shifts, weekends, and holidays.
• Patient with day-to-day challenges and resourceful in troubleshooting.

Qualifications

• Passion for coffee.
• Knack for exceptional customer service.
• Ability to become a coffee expert through training.

Compensation & Benefits

• Pay: $21.00 per hour
• Bonus Eligibility: Yes (Performance-based incentives, plus quarterly bonuses for achieving team sales and service goals)
• Perks: Free Nespresso machine and coffee product allowance, 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program, and discounts at over 2,000 companies.

Note: Incentives and/or benefit packages may vary depending on the position.