Brand Specialist

About the Role

• Brand Specialist - Amazon Vendor Services, Australia
• Part of the Amazon Vendor Services (AVS) Team of Retail Business Services.
• Responsible for managing Amazon AVS vendors, interfacing with their e-commerce/digital teams, and internal stakeholders across Retail Vendor Management and Vendor Services.
• Focus on driving vendor performance by optimizing selection, catalogue quality, buying, inventory management, finance, and operations.
• Manage customer relationships with vendors, conceiving, creating, and analyzing deal activities to grow traffic, brand awareness, customer conversion, and revenue on Amazon.
• Address operational aspects of vendor businesses, performing root cause analysis of issues and opportunities.
• Work timings: 6 AM IST to 3:00 PM IST

Key Responsibilities

• Establish long-term partnerships with key vendor partners.
• Partner with the Retail Category Team to build communication channels, set expectations, provide status updates, and manage vendor growth plans.
• Build and execute vendor growth plans that deliver on key business opportunities and relevant KPIs for vendors and Amazon.
• Conduct deep dive analysis on vendor issues and publish data-driven recommendations and action plans to improve vendor experience.
• Conduct regular business reviews with vendors, highlighting performance metrics and building action plans.
• Success will be measured by vendor performance on input metrics and impact on creating a great customer experience.

Requirements & Tech Stack

• Excel
• Experience analyzing data and best practices to assess performance drivers.

Qualifications

• 2+ years of sales or account management experience.
• Experience analyzing key open issues and resolution metrics for managed accounts.
• Experience in relationship management within technology, start-ups, or SaaS Platforms.
• Currently has, or is in the process of obtaining, a Master's degree or above in business administration, economics, mathematics, engineering, statistics or related field.