Program Operations Intern, Learner Engagement

About the Role

• Proactive, organized, and people-oriented Program Operations & Learner Engagement Intern.
• Hands-on, operations-focused role involving frequent outbound calls, learner communication, follow-ups, coordination, and data tracking.
• Ensure learners stay informed, engaged, and on track.
• Non-technical role; no coding, programming, or engineering background required.

Key Responsibilities

• Make regular outbound calls to learners regarding onboarding, attendance, engagement, feedback, and pending actions.
• Follow up with learners via phone calls, WhatsApp, and email for timely responses and task completion.
• Support learner onboarding and guide learners through program-related processes.
• Track learner attendance, participation, engagement, and pending activities using Google Sheets or Excel.
• Identify inactive or unresponsive learners, understand concerns, and take timely follow-up action.
• Coordinate with mentors and internal teams to address learner queries and resolve operational issues.
• Share session reminders, announcements, updates, and important deadlines.
• Maintain accurate learner records, trackers, and daily/weekly reports.
• Escalate unresolved issues to appropriate team members and follow through until closure.
• Support day-to-day program administration for smooth program delivery.

Requirements & Tech Stack

• Completed or pursuing a degree in BBA, B.Com, BA, Psychology, Communications, Education, or a relevant discipline.
• Comfortable making frequent outbound calls and speaking confidently.
• Strong verbal and written communication skills.
• Proactive with follow-ups.
• Ability to maintain organized records and work with Google Sheets or basic Excel.
• Detail-oriented, dependable, and consistent with routine operational work.
• Ability to handle multiple tasks, prioritize pending actions, and take ownership.
• Willing to work on-site in Sector 62, Noida, six days a week.
• Freshers are welcome.
• Prior experience in customer success, student coordination, program administration, front-desk operations, or customer support is an advantage.

What You Will Gain

• Hands-on experience managing learner journeys and program operations.
• Exposure to customer success, stakeholder coordination, reporting, and operational processes.
• Opportunities to develop communication, problem-solving, and execution skills.
• Practical experience working with cross-functional teams in a growing education business.