Customer Service Specialist
Rollins, Inc.
Bellingham, WA0–22 yrs1h agovia LinkedIn
About the Role
As a Customer Service Specialist with Orkin, you will be instrumental in delivering exceptional customer experiences, upholding the company's reputation as an industry leader. This role offers career growth potential and comprehensive benefits.
Key Responsibilities
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Navigate Windows-based and Web-based systems to track routes and optimize schedules.
- Schedule appointments for technicians to minimize drive time and recommend alternative routes.
- Identify customer concerns and evaluate needs using listening skills and probing questions.
- Monitor, update, and maintain the customer database with accurate information, including call details, payments, and results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customer privacy and proprietary information.
Requirements & Tech Stack
- Windows-based systems
- Web-based systems
- Microsoft Office
Qualifications
- Previous experience in Customer Service or Sales is preferred.
- High School Diploma or equivalent required.
- Excellent interpersonal and communication skills.
- Basic computer skills in various software and web-based applications.
- Strong attention to detail and follow-through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
Work Environment:
- Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
- Ability to regularly lift and/or move up to 25 pounds.