GSOC Operator
LexisNexis Risk Solutions
About the Role
The GSOC Operator is a contracted full-time, on-site role based in Alpharetta, GA.
Key Responsibilities
- Monitor and respond to security events and incidents across global operations.
- Use security platforms, alert systems, and communication tools to identify potential threats.
- Escalate issues and support incident response procedures.
- Review and triage alerts.
- Maintain accurate incident logs.
- Prepare reports.
- Coordinate with internal stakeholders and external partners.
- Follow established protocols.
- Adhere to compliance and risk-management standards.
- Contribute to continuous improvement of security processes and controls.
- Work in a 24/7 operations environment, which may include shift work, weekends, and holidays.
Requirements & Tech Stack
- Experience with security operations, GSOC or SOC environments, or monitoring tools such as CCTV, access control systems, threat intelligence platforms, or incident management systems.
- Comfort with technology and software platforms, including proficiency in standard office applications and willingness to learn new security tools and dashboards.
Qualifications
- Strong analytical and problem-solving skills, including the ability to assess risk, interpret data, and prioritize multiple incidents in real time.
- Solid communication skills, with the ability to document events clearly, write concise reports, and interact professionally with cross-functional teams and leadership.
- Working knowledge of physical security principles, emergency response procedures, and incident escalation protocols.
- Ability to remain calm under pressure, exercise sound judgment, and maintain confidentiality when handling sensitive information.
- High attention to detail, reliability in following standardized procedures, and commitment to compliance and ethical standards.
- Availability for shift-based work, including nights, weekends, and holidays.
- Ability to work on-site in Alpharetta, GA.
Preferred Qualifications:
- Prior experience in corporate security, law enforcement, military, or related risk and safety disciplines.
- Associate or bachelor’s degree in criminal justice, security management, information systems, or a related field, or equivalent relevant experience.