Service Delivery Specialist
Valeo
Chennai, Tamil Nadu, India4h agovia LinkedIn
About the Role
The Service Delivery Specialist at Valeo will lead end-to-end automation governance and track performance metrics for AI and RPA initiatives.
Key Responsibilities
- Lead end-to-end automation governance, tracking ROI, lifecycle metrics, and performance of AI agents and RPA initiatives.
- Analyze ITSM ticket patterns and standard operating procedures to highlight opportunities for converting manual L1/L2 support interventions into automated L0 self-service workflows.
- Formulate operational metrics such as utilization, quality, and effectiveness.
- Deliver monthly AI and automation governance dashboards for IT leadership.
- Act as an internal advisor to regional managers and Centers of Excellence on AI agent capabilities, automation feasibility, and best practices.
Requirements & Tech Stack
- ITIL Certified
- Governance
- Service Delivery Management (ITSM)
- Hands-on experience with Scripting (Python or Powershell)
- Hands-on experience with Agentic AI
- Hands-on experience with Automation
- Optional: Appscript, API Integration, KPI & Dashboard