Technical Support Engineer

The Opportunity:

• Maintain and execute a network of simulators and modeling capabilities for rehearsal and exercise.
• Manage the network, maintain an Authority to Operate (ATO), improve system design and architecture.
• Perform Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation.
• Aid and provide training to military personnel.
• Perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems.
• Perform preventative maintenance tasks on simulators and associated simulator systems.
• Support training in a live, virtual, and constructive environment.
• Develop configuration management processes to ensure geographically separated systems are continuously updated.
• Operate the virtual environment to facilitate large-scale training exercises.
• Identify and track deficiencies to improve system functionality.
• Build and install new simulators and networks.
• Operate on an Agile Scrum team with daily communication expectations.
• The role requires effective troubleshooters and flexibility with day-to-day tasks.
• Opportunities for growth and innovation on simulation systems exist within the program.

Key Responsibilities

• Maintain and execute a network of simulators and modeling capabilities.
• Troubleshoot issues with basic network and operating systems.
• Create technical documentation.
• Support distributed mission operations training.
• Implement STIGS.
• Manage firewalls.

Requirements & Tech Stack

• Microsoft Windows
• Linux
• TS/SCI clearance
• Security+ Certification

Qualifications

• Experience working on complex networked distributed systems.
• Experience with Microsoft Windows and Linux Operating systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to troubleshoot and resolve issues with basic network and operating systems.
• Ability to create technical documentation.
• Ability to travel up to 20% of the time.
• HS diploma or GED.
• TS/SCI clearance.
• Security+ Certification.

Nice to Have:

• Experience supporting distributed mission operations training.
• Experience with programming or scripting languages.
• Experience with firewalls.
• Experience with ACAS.
• Experience implementing STIGS.
• Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs, such as MACE and VRSG.