Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This role involves greeting customers, maintaining store standards, and performing various tasks across different areas of the store as business needs require.

Key Responsibilities

• Prioritize safety and practice safe behaviors.
• Maintain high awareness on the sales floor to ensure a safe and secure shopping environment.
• Keep egress to emergency exits clear and report or correct unsafe conditions.
• Treat all customers and associates with respect, courtesy, and professionalism.
• Recognize fellow associates using company programs.
• Assist customers with merchandise, answer questions politely and knowledgeably.
• Greet customers, make eye contact, smile, and thank them during register transactions.
• Provide prompt and efficient responses to customers and handle customer issues helpfully.
• Represent and support the company brand.
• Perform cleaning tasks including sweeping, mopping, dusting, wiping counters/mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the company dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items according to guidelines.
• Understand loss prevention awareness programs and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies and procedures.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions.
• Maintain high awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices.

Requirements & Tech Stack

• PDTs
• Registers
• PCs
• Janitorial equipment
• Rolling racks
• Ladders

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.