L&D (Learning & Development) Coordinator

About the Role

The Future Talent Program features co-operative assignments that last up to 6 months and will include one or more projects. Our Learning & Development (L&D) Team at West Point ensures that everyone on site has the training, skills, and qualifications needed to produce our products safely while meeting industry demands and maintaining regulatory compliance. As an L&D Operational Coordinator Co-op, you will play a crucial role in running the day-to-day training operations that keep our teams ready and compliant. This is an exciting opportunity to work closely with team members across the site and contribute to the continuous improvement of our training delivery methods.

Key Responsibilities

• Handle Daily Training Requests: Process requests submitted through our training portal, such as assigning courses, updating curricula, and tracking completion in our Learning Management System (LMS).
• Maintain Compliance & Records: Update Standard Operating Procedures (SOPs) in our Learning Management System (LMS) accurately and timely.
• Support Improvements & Projects: Assist with projects to make training effective for our L&D team and partners such as creating simple how-to guides, testing new digital learning tools, or finding ways to automate repetitive tasks.

Requirements & Tech Stack

• Strong organizational skills with the ability to manage multiple transactions, tasks, and deadlines simultaneously.
• High attention to detail, particularly regarding database management and document formatting.
• Digital fluency and systems aptitude.
• Experience using AI tools (e.g. Microsoft Copilot).
• Microsoft Office Suite: Intermediate proficiency in Excel (basic formulas, pivot tables, and filters for data analysis) and PowerPoint.
• Strong written and verbal communication skills to collaborate effectively with multi-functional teams across the site.

Qualifications

• Currently enrolled in an accredited undergraduate or graduate degree program (e.g., Human Resources, Business Administration, Management Information Systems, Instructional Design, or a related field).

Preferred Experience Skills

• Experience utilizing, updating, or designing inside Microsoft SharePoint sites and managing team spaces in MS Teams.
• Exposure to business tools (e.g., Power BI) for interpreting training compliance data or interacting with automated site compliance dashboards.
• Collaborative Mindset: Proactive, self-motivated, and comfortable working both independently and in team settings.
• Ability to translate complex administrative tasks into clear, step-by-step documentation, such as Job Aids, standard task sheets, or User Manuals.