Customer Relationship Management Specialist
DRX Labs LLP
Dwarka, Delhi, India8h agovia LinkedIn
About the Role
The Customer Relationship Management Specialist is a full-time, on-site role based in Dwarka. This position is responsible for managing and strengthening relationships with healthcare providers and corporate clients.
Key Responsibilities
- Oversee CRM processes and tools.
- Ensure accurate customer data.
- Track client interactions to support service and retention.
- Coordinate with internal teams to resolve client queries.
- Support client onboarding.
- Maintain smooth communication across accounts.
- Monitor client satisfaction.
- Prepare performance reports.
- Identify upsell or cross-sell opportunities.
- Support sales and marketing initiatives.
- Conduct proactive follow-up.
- Schedule reviews with key accounts.
- Contribute to process improvements that enhance client experience.
Requirements & Tech Stack
- Proficiency with CRM software.
- Proficiency with MS Office tools.
- Detail-oriented and customer-first mindset.
Qualifications
- Strong Customer Relationship Management (CRM) and client servicing skills.
- Effective Communication skills (verbal and written).
- Solid Sales and business development abilities.
- Analytical Skills to interpret data, track performance, and generate insights.
- Project Management capabilities.
- Relevant experience in healthcare, diagnostics, or B2B services is preferred.
- Bachelor’s degree in Business, Healthcare Management, or a related field is beneficial.