Customer Contact Comms Associate, Messaging

Accenture in India

About the Role

• Aligned with the Customer Support vertical.
• Manage and resolve customer queries, handle escalations and complaints, and provide resolutions.
• Responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Interactions expected within your own team and with your direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made will impact your own work.
• Individual contributor as part of a team with a predetermined, focused scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Primary skill: Customer Communications - P3
• Skill required: Omnichannel - Customer Communications

Qualifications

• Any Graduation
• Good in email and chat process.
• Good in typing.