Front Desk Receptionist (Vietnamese Speaker)

Job Title: Front Desk Receptionist (Vietnamese Speaker)

Location: Fountain Valley (on-site; travel to satellite clinics as needed)

Employment Type: Full-time

Base Salary Range: $21.00 to $23.00 per hour

Position Summary

The Front Desk Receptionist greets patients, answers telephone calls, gathers and enters patient data, collects payments, schedules visits, obtains records, and handles a variety of administrative tasks. This role supports the front office and is the first point of contact between the patient and the practice.

Essential Functions

Daily

• Review and triage the schedule.
• Collect and enter patient demographic information in the EHR/practice management system when changed.
• Process new patient packets.
• Verify for each patient daily: insurance, home address, phone number, emergency contact, preferred pharmacy and practice pharmacy, advance directives (dated current year), and most recent insurance card scan.
• Review the co-pay sheet and collect required payments throughout the day.
• Prepare patient identification wristbands.
• Warmly greet patients, check them in, and room them appropriately.
• Answer phones, check voicemails, and monitor text messages.
• Monitor all communication channels: group and task inboxes, patient portal messages, email, Microsoft Teams, website inquiries, faxes, and others.
• Help coordinate patient care by contacting specialists, imaging centers, and external facilities, and document accurately.
• Schedule, reschedule, and cancel visits; call back patients who miss appointments and attempt to reschedule cancellations and no-shows the same day.
• Assist with patient forms (disability, FMLA, etc.).
• Keep station clean and ensure no protected health information is left out.
• Update and move Saturday orders.
• Prepare charts, including labs and medical records.
• Log out of all systems and computers before the end of shift.

Weekly

• Prepare mail and co-pays for pick-up, if applicable.

Ongoing

• Complete assigned training on time.

Key Competencies

• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Exceptional assessment, critical thinking, and customer service skills.
• Emotional stability to cope with human suffering, emergencies, and other stresses.
• Ability to seek out resources independently and work collaboratively.

Requirements & Tech Stack

• Basic computer knowledge.

Qualifications

• High school diploma or equivalent.
• Current CPR certification.
• Previous oncology/hematology experience (preferred).

Additional Requirements

• Able to sit or stand for long periods, with occasional walking.
• Able to work in a fast-paced environment.
• Able to travel to satellite clinics when necessary.
• Willing and able to lift up to 25 pounds.