Customer Relationship Management Executive
Lifebynery Consultancy Private Limited
Bengaluru, Karnataka, India5h agovia LinkedIn
Company: Lifebynery Consultancy Private Limited
About the Role
The Customer Relationship Management Executive is a full-time, on-site role based in Bengaluru. This role involves managing client interactions across multiple channels, responding to inquiries, and ensuring a smooth and respectful experience throughout the customer journey. The executive will maintain detailed customer records, follow up on appointments and consultations, and support customer retention initiatives by building long-term relationships.
Key Responsibilities
- Addressing customer concerns.
- Coordinating with internal teams to resolve issues.
- Sharing relevant service information.
- Identifying opportunities to enhance customer satisfaction.
- Collaborating with the sales team to support lead conversion.
- Tracking key customer metrics.
- Contributing ideas to improve customer engagement processes.
Requirements & Tech Stack
- Basic proficiency with CRM tools or customer databases.
- Comfortable working with digital communication platforms.
Qualifications
- Strong Communication and Customer Experience skills.
- Solid Customer Retention and Sales skills.
- Good Analytical Skills.
- Ability to work on-site in Bengaluru.
- Ability to manage multiple tasks.
- Ability to maintain confidentiality and professionalism.
- Bachelor’s degree in any discipline is preferred.
- Interest in astrology or wellness-focused services is an added advantage.