Medical Office Associate
Centra Health
Medical Office Associate - Pearson Cancer Ctr/FT (8:30a-5p)
About the Role
The Medical Office Associate (MOA) is an entry-level position serving as the primary contact for patients in person and by telephone. This role provides administrative support to patients, medical practice office staff, and care providers.
Key Responsibilities
- Answers and directs calls, forwarding messages as appropriate
- Assists and interacts with patients, providing excellent patient/customer service
- Assists patients with the registration process, including forms completion
- Enters patient charges into the practice management system
- Schedules patients for internal and outside referral appointments
- Verifies patient insurance eligibility
- Performs reconciliation, closing, and end-of-day procedures
- Registers patients
- Collects payments
- Contacts patients regarding appointments
- Other duties as assigned
Requirements & Tech Stack
- Computer use
- Multi-line telephone system
- Excellent oral and written communication skills
- Accurate grammar, spelling, and punctuation
- Ability to maintain confidentiality
- Ability to interact with diverse groups
- Ability to operate in a high-volume, fast-paced environment
- Knowledge of customer service principles and techniques
- Demonstrated ability to interact with all patients and patient family members in a friendly, courteous, and professional manner
- Knowledge of general office support practices and related office equipment
- Experience performing detailed tasks while maintaining accuracy and efficiency
Qualifications
Required Education
- High School Diploma / GED
Preferred Education
- Coursework in medical terminology, business/administrative support, or a related field
Preferred Experience
- Knowledge of medical office practices and procedures
- Knowledge of electronic health records and practice management systems
- Experience using MS Office products
- Experience providing general clerical support in an office environment
- Experience in a medical setting
Preferred Licenses and Certifications
- Current, active American Heart Association Basic Life Support (AHA BLS) course completion card