Tele caller, (Hindi)
Chola
Chennai0–4 yrs56m agovia Naukri
Walk-in drive · 21 to 24 Oct · 9.30 AM - 5.30 PM
Murugappa Group Chola MS General Insurance Parry house 4th Floor Near Beach Railway station / High court metro Parrys Corner Map
About the Role
This is a Tele Caller role requiring Hindi language proficiency.
Key Responsibilities
- Outbound Calling: Contact existing customers whose subscriptions or policies are nearing expiration or who are showing low engagement.
- Objection Handling: Listen to customer pain points, address complaints, and deliver persuasive counter-offers.
- Renewal & Conversion: Convince clients to renew contracts, retain memberships, or upgrade/cross-sell services.
- Data & CRM Management: Log call outcomes, feedback, and follow-up schedules accurately in CRM systems.
- Target Achievement: Meet daily, weekly, and monthly targets for customer retention rates and conversion numbers.
- Follow-Ups: Re-engage non-responsive accounts via scheduled calls, emails, or messaging.
Requirements & Tech Stack
- Proficiency in Hindi for communication.
- Experience with CRM systems.
Qualifications
- Fresher candidates are welcome.