Front of House Team Member

About The Role

At Mighty Quinn’s, a Wonder restaurant, we are passionate about delivering exceptional food and hospitality. As a Front of House (FOH) Team Member, you’ll play an essential role in creating an outstanding guest experience while delivering friendly, efficient service. Every FOH Team Member is cross-trained across multiple stations, including cutter, sides, cashier and expeditor, to ensure operational excellence and provide the best possible experience for every guest.

• Pay Rate: $16.00 per hour plus tips post-training period
• Training Pay Rate: $17.00 per hour
• Training Time Period: 4 weeks
• Job Location: MQ Clifton BBQ
• Position Type: Full-time & Part-time

Key Responsibilities

• Set up the line and prepare it for service.
• Engage in direct customer service to ensure accurate, timely preparation of a food order.
• Facilitate customer purchases by issuing register transactions and processing payments by cash and credit card.
• Clean and maintain cleanliness of the dining room.
• Complete the breakdown and cleaning of the line, including all service line equipment.
• Perform any other tasks customarily required of a FOH food service employee.
• Demonstrate a willing attitude to go above and beyond to please guests.
• Work well with co-workers to build effective team spirit.

Opening Duties

• Remove all chairs from tables and ensure tables, chairs, and surrounding areas are clean and neatly arranged.
• Fill BBQ Growlers and place on tables (one bottle for every 4 chairs).
• Ensure garbage receptacles are clean and empty, with stainless tops in place.
• Clean all glass (doors, windows, sneeze guard).
• Ensure cleanliness of the back wall outside the kitchen door near the bathrooms.
• Ensure bathrooms are clean and stocked properly.
• Fill soda machine with ice.
• Set up Soda Station and Beer Taps.
• Brew Tea (5 tea bags per brew).
• Turn on Hot and Cold Holding Tables and set up accordingly.
• Stock sides lowboy and make back-ups for the day.
• Set up sani-buckets.
• Fill cabinet underneath beer taps with folded napkins.
• Set up Kitchen, including 2 oz. cups and lids.
• Stock bottles of wine and wine cups.
• Ensure fry cups are ready for calling near the kitchen window.
• Ensure all paper goods, containers, utensils, etc. on the line and register are stocked, along with back-ups.
• Set up simple syrup for iced tea.
• Set up trays, including back-ups, and prepare paper liners for the day.
• Stock extra serving utensils.

Throughout the Shift

• Provide accurate, friendly, and efficient customer service.
• Communicate orders to BOH team members clearly and concisely.
• Perform all POS functions, including cash handling, with confidence and accuracy.
• Answer customer questions.
• Handle stressful and challenging situations with patience and professionalism.
• Communicate openly with team members and Line Leaders regarding any questions or challenges.

Closing Duties

• Put chairs up on tables.
• Sweep floors, including front vestibule and wood room.
• Mop restaurant floor.
• Empty and replace garbage cans, clean stainless tops with hot soapy water, and sanitize. Bring all dirty trays to the washer.
• Fully clean glass (doors, windows, sneeze guards).
• Restock the entire line and register area, along with back-ups underneath.
• Clean kitchen window door and surrounding walls with hot soapy water and sanitize.
• Clean drink cooler with hot soapy water and sanitize, including glass, handles, sides, and bottom. Restock for the following day.
• Wrap leftover ketchup and leave in the fridge for the next day; send holder and pump to the dishwasher.
• Remove/melt extra ice from the soda machine and soak nozzles overnight in hot water. Remove back grate, drain, and bring to the dishwasher. Fully clean the machine, including metal taps and sides. Wrap taps with saran.
• Clean back-up fridge inside and out, including handles. Restock for the following day.
• Make back-ups for the next day.
• Put all sides in clean pans, wrap, date, and refrigerate.
• Fully clean all stainless surfaces.
• Remove grates from drains and clean. Clean drains with hot soapy water, pour bleach water down drains, and wipe down with sanitizer.
• Clean hand sinks with hot soapy water and pour bleach water down the drain. Fill c-folds.
• Wipe iPad screens with a wet nap to remove grease.
• Clean the wall and ledge of the window near the smoker behind the cutting station.
• Bring towels to the back when everything is finished.

Qualifications

• 6+ months of experience in a fast-paced kitchen or customer-facing role.
• Ability to work with speed, accuracy, and strong attention to detail.
• Solid organization, clear verbal communication, and ability to follow directions.
• Team-oriented with basic knowledge of food safety and sanitation practices.
• Willingness to learn multiple stations and cross-train.

Requirements

• Must be at least 18 years of age and legally authorized to work in the US.
• Must be able to lift 50 pounds.
• Must be able to stand for a full shift while working.
• Ability to frequently bend, stoop, kneel, crouch, reach, and lift.
• Must have weekend availability.
• Food Handler Certification (or willingness to obtain) if required by State, County or Local Health Departments.