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Hospitality Trainer
Other
Delhi, India1h agovia LinkedIn
About the Role
The Hospitality Trainer is a full-time, on-site role based in Delhi, India. This role is responsible for designing and delivering training programs for hospitality staff across front office, food and beverage, and customer service operations.
Key Responsibilities
- Conduct classroom and on-the-job training sessions.
- Update training materials and standard operating procedures.
- Coach team members to meet service and quality standards.
- Observe staff performance and provide constructive feedback.
- Collaborate with management to identify training needs and improve guest satisfaction.
- Ensure adherence to company policies.
- Maintain training records.
- Support the rollout of new hospitality initiatives and service protocols.
Requirements & Tech Stack
- Hospitality Consulting and Training skills to design, implement, and evaluate effective learning programs.
- Strong Customer Service and Front Office skills to coach teams on guest interaction, check-in/check-out procedures, and problem resolution.
- Food & Beverage service skills to train staff in menu knowledge, service standards, and hygiene practices.
- Excellent communication and presentation skills, with the ability to engage diverse teams and simplify complex concepts.
- Organized and detail-oriented, with strong time management and documentation skills.
- Comfortable working on-site in Delhi, India.
- Ability to collaborate with cross-functional teams.
Qualifications
- Prior experience in hospitality operations or training, preferably in hotels, resorts, or similar environments.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Relevant certifications in training or learning and development are an advantage.