Associate

About the Role

The Associate role at Comfort Inn Grand Koshambi is a full-time, on-site position based in Aligarh. This role supports daily hotel operations, including guest assistance, check-in/check-out, responding to inquiries, and providing information about hotel services and local attractions. The Associate helps maintain common areas, supports housekeeping or food and beverage teams as needed, and ensures service standards are met. The role also involves basic administrative tasks, following safety and cleanliness guidelines, and collaborating with colleagues to create a welcoming environment.

Key Responsibilities

• Assist guests at the front desk.
• Coordinate check-in and check-out procedures.
• Respond to guest inquiries.
• Provide information about hotel services and local attractions.
• Help maintain common areas.
• Support housekeeping or food and beverage teams as needed.
• Ensure service standards are consistently met.
• Handle basic administrative tasks.
• Follow safety and cleanliness guidelines.
• Collaborate with colleagues to create a welcoming environment for all guests.

Requirements & Tech Stack

• Basic computer literacy
• Familiarity with reservation or POS systems is an advantage

Qualifications

• Ability to deliver courteous, professional, and efficient guest service.
• Strong customer-facing and interpersonal skills.
• Basic administrative and organizational skills.
• Effective verbal and written communication skills.
• Capacity to work in a fast-paced hospitality environment.
• Flexibility to work shifts, weekends, and holidays as required.
• Attention to detail.
• Commitment to cleanliness, safety, and adherence to hotel policies and procedures.
• Prior experience in hospitality, front office, or customer service is preferred but not mandatory.
• High school diploma or equivalent.
• Additional training in hospitality or hotel management is beneficial.