online care associate

About the Role

We are looking for a Care Associate to manage the overall journey of our B2C users. Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional service
• Maintaining an accurate record of all existing clients & deliverables
• Responding to client inquiries in a timely and professional manner
• Managing all incoming data files from clients
• Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
• Preparing detailed reports for management and other teams by analyzing and interpreting data
• Liaising with internal cross-functional teams to fulfill client expectations

Requirements & Tech Stack

• Graduate from a reputed institution
• 0 to 1 years of relevant work experience
• A user-first mindset
• Excellent verbal and written communication skills
• High attention to detail
• Ability to work independently and flexibly
• Ability to work exceptionally in a team & work across diverse teams
• Exceptional organizational skills
• Drive to innovate & add value
• Ability to work well under pressure and meet deadlines

Qualifications

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

• Working on multiple exciting projects
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership
• Being part of a work culture that is driven by creativity and excellence

This is a full-time role, based in Mumbai.