Medical Assistant/ LPN Iowa Heart Ankeny

About the Role

Employment Type: Full-time

Shift: Day Shift

Key Responsibilities

• Incorporate and demonstrate Trinity Health Mission, Vision, and Values.
• Deliver patient care, including patient preparation, vital sign collection, and documentation.
• Assist with procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
• Maintain aseptic techniques during preparation, procedures, and medication administration.
• Administer medications, treatments, and immunizations under provider direction.
• Prepare and organize patient charts with necessary information.
• File dictations and ensure completion of all required documentation.
• Communicate test results and plan of care with patients.
• Schedule procedures, labs, x-rays, and surgeries, and provide pre- and post-surgery information.
• Assist with patient outreach for overdue visits, labs, and referrals.
• Coordinate physician schedules and ensure insurance pre-certifications.
• Schedule and manage patient follow-ups to ensure continuity of care.
• Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.
• Educate patients and families based on assessed needs and discharge plans.
• Promote evidence-based resources to optimize nursing practice and patient care.
• Serve as a patient advocate, using courteous and professional etiquette.
• Ensure accurate and complete messages are delivered to appropriate personnel.
• Assist in training, orienting, and supporting new colleagues.
• Provide cross-coverage in other clinic areas as needed.
• Document patient plan(s) of care, tests, and examination results.
• Escalate non-routine issues, questions, or concerns to the practice manager or healthcare provider(s).
• Ensure safety checklists and quality controls are completed as required.
• Perform other duties as needed and assigned by the manager.
• Maintain working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures.

Requirements & Tech Stack

• Comfortable operating in a collaborative, shared leadership environment.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people.
• Ability to read, write, and understand the English language.
• Ability to communicate effectively with patients, visitors, and colleagues.
• Possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Qualifications

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Obtain one of the following certifications within one year of hire:
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Medical Assistant (NCMA) - National Center for Competency Testing
• Clinical Medical Assistant Certification (CMA) - American Medical Certification Association
• Certified Clinical Medical Assistant (CCMA) - National Health Career Association
• Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)
• NPCE MA - National Phlebotomy Certification Examination (NPCE)
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.