Software Portfolio Specialist

About the Role

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients. The Software Portfolio Specialist will support the end-to-end management of the organization’s software application portfolio. This role partners with business stakeholders, Purchasing, Cybersecurity, software vendors, and other IT teams. As a founding member of our new Delhi hub, this individual will play a key role in helping establish and shape the function locally.

Key Responsibilities

Software Application Management

• Support the full lifecycle of software applications, including evaluation, onboarding, administration, optimization, renewal, and retirement.
• Administer software applications as assigned, including user access, license allocation, account provisioning/deprovisioning, and routine configuration.
• Coordinate with other Technology teams on application-related security, identity/access, endpoint, infrastructure, architecture, and support requirements.
• Maintain accurate application records, including licensing information, business ownership, renewal dates, contracts, entitlements, and other portfolio data.
• Execute established policies, procedures, and controls.
• Support software license optimization and reclamation activities.
• Assist with license and user audits to promote compliance with contractual requirements.
• Gather and analyze business requirements for new applications.
• Assess existing applications to determine whether current solutions can meet a business need before introducing additional software.
• Support application integration activities associated with mergers and acquisitions.
• Coordinate software demonstrations, solution discussions, and technical/vendor evaluations.
• Support cross-functional evaluation of new software, including applicable Cybersecurity, Compliance, Legal, Purchasing, and technical reviews.
• Maintain application documentation, SOPs, knowledge articles, and administration guides.

Procurement and Sourcing

• Support software sourcing, procurement, contract renewal, and licensing activities.
• Engage software vendors and resellers to obtain pricing, proposals, licensing options, and product information.
• Assist with vendor negotiations and evaluate commercial options to support competitive pricing and appropriate licensing.
• Track software agreements, renewal dates, license quantities, costs, and contractual requirements.
• Review software usage and licensing needs ahead of renewals to identify opportunities for consolidation, right-sizing, or cost avoidance.
• Develop and maintain productive relationships with software vendors and internal sourcing partners.

Incident and Request Management

• Manage assigned software application incidents, service requests, and tasks.
• Review and triage requests, gather missing information, troubleshoot application issues, and coordinate resolution.
• Serve as a liaison between end users, internal technology teams, and vendor support.
• Monitor assigned queues and follow up on outstanding approvals, dependencies, and actions.
• Escalate application issues appropriately based on business impact, complexity, or required technical expertise.
• Identify recurring support issues and contribute to knowledge articles, process improvements, and self-service documentation.
• Support software access requests and new application requests in accordance with established governance processes.

Qualifications

• Professional-level English fluency with strong written and verbal communication skills.
• Experience in software application management, application support, IT operations, and cross-functional enterprise IT environments.
• Hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro) and IT Service Management (ITSM), including incident and request management.
• Working knowledge of different types of software and licenses.
• Understanding of application lifecycle management and software asset management best practices.
• Experience working with software vendors, procurement processes, contracts, licensing, renewals, license optimization, and reclamation.
• Strong analytical, problem-solving, and organizational skills, with attention to detail and the ability to prioritize multiple responsibilities.
• Ability to learn new technologies and platforms quickly.
• Self-motivated, takes initiative and ownership.
• Understanding of single sign-on (SSO) and software installation and configuration requirements preferred.
• Experience supporting application implementations or technology projects preferred.

Additional Information

• Flexible work environment allowing remote work when needed.
• Medical and Vision Insurance.