Recovery, Affordable Home Finance

About the Role

This is a full-time, on-site role for Recovery – Affordable Home Finance, based in Chidambaram. The role involves managing the recovery of overdue home finance accounts.

Key Responsibilities

• Engage with customers to understand challenges and support them in regularizing payments in a structured and empathetic manner.
• Visit customers and conduct follow-ups through multiple channels.
• Negotiate realistic repayment plans in line with company policies and regulatory guidelines.
• Maintain accurate recovery records.
• Coordinate with branch teams and insurance stakeholders where applicable.
• Escalate high-risk cases as needed.
• Participate in training programs.
• Share field insights and contribute to process improvements that support sustainable and responsible recovery practices.

Requirements & Tech Stack

• Interpersonal skills: Ability to build trust-based, professional relationships.
• Communication skills: Clear verbal and written communication; confident interaction in local languages and English.
• Recovery or collections processes: Knowledge or experience, preferably in affordable housing finance or related financial services.
• Basic insurance concepts: Understanding and ability to coordinate with insurance and loan teams.
• Training: Experience in training or willingness to participate in and deliver training sessions.
• Financial and analytical skills: Basic skills to assess repayment capacity and interpret loan documentation.
• On-site work: Ability to work on-site, conduct field visits, and manage time efficiently.

Qualifications

• Minimum educational qualification: Graduate degree in any discipline.
• Experience in housing finance, banking, or NBFC sector is an advantage.