Account Coordinator

About the Role

Monument Consulting is seeking an Account Coordinator to provide first-level direct support to the Program Team, Client End Users, and Vendors. This role involves supporting administrative functions for daily requisition management and labor fill on/offboarding for clients, utilizing the client's Vendor Management System (VMS). The Account Coordinator acts as a Managed Service Provider (MSP).

Key Responsibilities

• Support administrative functions for daily requisition management and on/offboarding of labor fills.
• Utilize the client's Vendor Management System (VMS).
• Run scheduled reports.
• Maintain integrations and support maintenance tasks for time and process approvals.
• Potentially run day-to-day account and client operations in the absence of an Account Manager or other Account Coordinators.
• Understand all account service lines and how the client utilizes each unique line of service.
• Build and maintain professional relationships with Hiring Managers within the client's organization.
• Build strong relationships with Supplier partners.
• Network within Monument Consulting Account Management and other departments.
• Focus on continuous improvement of daily service and delivery to all end users (Client, Monument, and Supplier).
• Ensure client needs and performance requirements are met by following consistent, efficient, and effective processes.
• Understand and drive back-end account processes (timesheets, reminders, and required reports).
• Update and maintain account documents (handbooks, SOPs, training decks).
• Respond to and resolve user issues (supplier, buyer, Monument).
• Ensure compliance with client procurement policies, guidelines, and processes.
• Perform and track Worker and Supplier audits.
• Understand and support basic VMS and Account processes.
• Complete work to support and exceed expected Service Level Agreements (SLAs).
• Utilize AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making.
• Critically review AI-generated outputs for accuracy, security, alignment with business requirements, and in accordance with all company and client policies.
• Cultivate a solid working relationship with vendor partners, creating an environment of shared trust and innovation.

Requirements & Tech Stack

• Vendor Management System (VMS)
• Microsoft Office Suite:
• Outlook
• Word
• PowerPoint
• Excel
• AI-enabled business tools

Qualifications

• 0-2+ years of professional experience.
• 0-1 years of MSP-VMS experience.
• College Degree or equivalent work experience.
• Experience with and basic skills in Microsoft Office.
• 5-10% travel may be required.