IT Helpdesk Technician
VPI Technology, a division of Ludlum Measurements, Inc.
Sweetwater, TXFresher1h agovia LinkedIn
About the Role
VPI Technology, a division of Ludlum Measurements, Inc., is seeking a driven and personable IT Helpdesk Technician to support operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for the organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. The company provides comprehensive on-the-job training in enterprise-level IT practices, including Active Directory, virtualization, and security environments.
Key Responsibilities
- Serve as the primary point of contact for technical needs.
- Handle day-to-day support for hardware, software, and connectivity issues.
- Perform other related duties as assigned.
Requirements & Tech Stack
- Windows 10/11
- Microsoft 365
- Basic knowledge of troubleshooting PCs, laptops, and office printers.
- Knowledge of IP, DNS, and Wi-Fi connectivity.
- Ability to explain technical concepts to non-technical users.
- A "can-do" attitude and patience when assisting others.
- Experience with help desk ticketing systems is a plus.
Qualifications
- High school diploma or equivalent required.
- Ability to manage multiple tasks and meet deadlines.
- Strong communication and problem-solving skills.
- Must be reliable and extremely trustworthy.
- Ability to maintain confidential and meticulous records.
Compensation / Benefits
- Salary is dependent upon experience.
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible Spending Account
- Opportunities for professional growth and development.