Field Service Engineer I

About the Role

Launch your career with Hitachi Energy and play a hands-on role in powering a more sustainable future. As a Field Service Engineer, you'll work directly with advanced electrical equipment and technologies, supporting customers through installation, commissioning, testing, troubleshooting, and technical service activities. This is an excellent opportunity for an early-career engineering professional who enjoys solving technical challenges, working in different customer environments, and building strong relationships. You'll receive training, mentorship, and real-world experience while collaborating with experienced engineers and service teams. Every project offers the chance to expand your technical knowledge, develop customer-facing skills, and contribute to reliable energy solutions that keep critical infrastructure running. If you're curious, eager to learn, and passionate about engineering and customer success, this role offers a pathway to long-term growth within a global technology leader.

Key Responsibilities

• Support the installation, commissioning, testing, and start-up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements & Tech Stack

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry-level experience or relevant internship/co-op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills with the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.