Academic Advisor, US SaIes

About Simplilearn

Simplilearn.com is the world’s largest professional certifications company.

About the Role

• This role is part of the B2C sales function for International Business Groups (US Market).
• Responsibilities include new customer acquisition, customer relationship management, operations, and reporting.
• Position: Inside Sales || Night shift.

Key Responsibilities

New Customer Acquisition

• Conversion of leads received through various marketing channels.
• Preparing short-term and long-term sales plans towards reaching assigned goals.
• Consistently achieve revenue targets in line with team/organizational objectives.
• Proactively identifying cross-selling/up-selling opportunities with existing customers.
• Identifying references through the existing customer base to increase the sales pipeline.

Customer Relationship Management

• Understand customer requirements and pass on insights towards product portfolio improvement based on customer interaction/feedback.
• Key account management.
• New account development.

Operations and Reporting

• Managing pre-sales to post-sales support activities for assigned products/geographies and ensuring the highest customer satisfaction.

Requirements

• Open to work between 6.30pm – 4.30am (Night Shift).
• Excellent communication skills (Verbal and Written).
• Graduate in any discipline.
• Neutral Accent for interacting with global customer base.
• Work From Office (Location: Bangalore - HSR Layout).