Medical Assistant

About the Role

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing sophisticated diagnostic and therapeutic care across virtually all medical and surgical specialties.

Position Summary

The Medical Assistant is responsible for assisting physicians, Advanced Care Practitioners, and nurses in patient care. This role involves validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting lab samples. Administrative tasks include scheduling appointments, answering phone calls, and performing data entry.

Key Responsibilities

• Escort patients to exam rooms
• Clean and stock exam rooms
• Measure and record patient vital signs
• Obtain and process blood samples as per NYULH policy
• Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promote a positive patient experience
• Communicate effectively with providers and administrative staff, escalate issues
• Answer phone calls
• Review and respond to in-basket messages
• Follow up on Rx refill requests
• Assist physician with patient intake & transcribing visit into EPIC
• Perform other duties as needed
• Complete necessary intake, including obtaining patient vital signs and other tests within the defined scope of practice.
• Follow guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assist with maintaining patient flow to and from exam rooms and treatment areas.
• Assist in escorting patients and specimens throughout the facility.
• Ensure exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicate the functionality and purpose of MyChart to patients during intake.
• Ensure appropriate translation services or equipment are in place prior to the start of a visit.
• Assist with blood/specimen collection and ensure proper handling and processing of patient specimens as per organizational policy & procedure.
• Perform Point of Care testing such as: EKG, Glucose Testing, Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency.
• Prep the appropriate patient encounter, ensuring all relevant information for the visit is up-to-date, including bloodwork, radiology images, medications, and past medical history.
• Review and import any “Prepare for your Visit,” “Outside Information,” and patient history prior to provider encounter.
• Work with the clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
• Support best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical).
• Scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintain patient privacy as it relates to HIPAA standards.
• Handle appropriate patient calls and document the outcome of all patient communications as needed. Refer all clinical questions/concerns to RN/Provider.
• Assist with in-basket message management, including any necessary tasks related to patient medical advice requests as per best practices.
• Utilize EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
• Assist physicians with procedures and/or set-up according to the specialty where necessary.
• Stock exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment.
• Clean and sterilize designated equipment after use, following organizational policy & guidelines, and with documentation of required competency.
• Support FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Review appropriate downtime procedures as it relates to patient visits.
• Complete annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
• Partner with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of care.
• Assist with prescription refill requests by locating the requested prescription in EMR, identifying the last patient visit, and tasking RN, LPN, or Provider to evaluate, set up, and/or process for renewal.
• Accompany physician into the exam room and transcribe history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and accurately document the physician's encounter with the patient.
• List all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions as dictated by the physician.
• Document patient orders including laboratory tests, radiology tests, medications, etc.
• Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience during every encounter.
• Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate.
• Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone, or via electronic messaging.
• Proactively anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate.
• Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (i.e., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
• Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Requirements & Tech Stack

• EMR
• EPIC
• MyChart
• HIPAA
• EKG
• Urinalysis
• MIPS
• CARES
• LEARN

Qualifications

• High School Diploma or the equivalent.
• Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current Medical Assistant Certification from a Nationally Recognized accredited institution (such as AAMA; AMT; NCCT; NHA).
• Working knowledge of English evident in verbal, reading, and writing abilities; other language an asset.
• Demonstrated ability in computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team work environment that pursues a positive patient care experience.

Preferred Qualifications

• MA experience preferred.
• EKG, phlebotomy, and venipuncture experience preferred.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Salary Range

$55,326.60 - $55,326.60 Annually