Dental Office Assistant

About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Key Responsibilities

• Greet and welcome patients
• Answer phones
• Check office mail and email
• Communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments
• File patient insurance claims and follow up
• Post insurance and patient payments
• Process accounts receivables
• Review treatment plan fees and payment options with patients
• Implement Heartland Dental systems

Requirements & Tech Stack

• Dentrix or other dental software experience (Preferred)
• HIPAA training and data safeguard maintenance

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• 1+ years of experience in a dental or medical setting (Preferred)
• 1+ years of experience with insurance billing and accounts receivable (Preferred)

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically
• Tuberculosis (TB) test required (arranged during pre-employment, not applicable in FL & TN)

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training
• Opportunity to be a part of a secure company with 20+ years of industry-leading experience
• Access to on-demand Daily Pay