Laptop Repair Field Technician

About the Role

The Laptop Repair Field Technician is a full-time, on-site role based in Delhi, India.

Key Responsibilities

• Visiting customer locations to diagnose laptop issues.
• Performing hardware and software repairs.
• Carrying out routine maintenance.
• Ensuring accurate troubleshooting.
• Replacing or repairing faulty components.
• Testing devices to confirm proper functioning.
• Explaining repair work to customers.
• Providing basic usage and care guidance.
• Maintaining tools and equipment.
• Updating service records or job tickets.
• Collaborating with the service coordination team.
• Following safety standards.
• Supporting a positive customer experience through professional and timely service.

Requirements & Tech Stack

• Troubleshooting and diagnostic skills for laptops and related equipment.
• Hands-on experience with laptop and appliance repair, including basic hardware and software fixes.
• Proficiency in equipment maintenance, including cleaning, calibration, and safe handling of tools.
• Customer satisfaction focus, with the ability to manage expectations and resolve issues professionally.
• Clear communication skills for explaining technical issues and repair steps in simple terms.
• Ability to travel locally within Delhi.
• Ability to manage multiple service visits per day.
• Ability to work independently in the field.
• Basic knowledge of operating systems, commonly used software, and data safety best practices.
• Comfort with using mobile apps or digital tools to track jobs, update status, and record service details.

Qualifications

• Relevant technical certification or diploma in electronics, computer hardware, or a related field is preferred.
• Prior experience in a field technician or on-site service role is an advantage.