Product Installation Engineer

About the Role

The Product Installation Engineer (IE) is the critical first connection between KLA customers and their new, highly advanced equipment. This role is instrumental in shaping the customer’s first impression of KLA products, services, and technical excellence.

Key Responsibilities

• Lead the on-time installation and qualification of complex capital equipment, ensuring smooth handoff, predictable cycle times, and a successful warranty start.
• Represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.
• Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards.
• Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions.
• Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment.
• Collaborate cross-functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership.
• Provide clear status updates to all stakeholders throughout the installation process.
• Complete installation documentation and administrative requirements accurately and on time.
• Secure warranty sign-off on newly installed tools.
• Work independently while following documented procedures, exercising sound technical judgment within defined guidelines.
• Operate under guidance from managers and senior IEs, with increasing autonomy as experience grows.
• Engage effectively in cross-cultural and cross-functional environments.
• Perform extensive travel domestically and internationally to support customer installations worldwide.

Requirements & Tech Stack

• 90%+ travel required.
• Able to work 6 days/week, 10 hours/day.
• Strong knowledge of electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Experience with high-vacuum systems strongly preferred.
• Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments).
• Proficient in Microsoft Office applications.

Qualifications

• Doctorate (Academic) Degree and 3 years related work experience.
• Master's Level Degree and 6 years related work experience.
• Bachelor's Level Degree and 8 years related work experience.
• Master's Level Degree and 0 years related work experience.
• Bachelor's Level Degree and 2 years related work experience.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Strong verbal, written, and interpersonal communication skills.
• Highly self-motivated, organized, and detail-oriented.
• Able to work effectively across cultures, functions, and geographies.