Management Trainee

About the Role

Management Trainees at Big O perform a variety of store functions while learning management skills, preparing them for managing a Big O Tire Store.

Key Responsibilities

• Work directly with Big O Store Managers, Assistant Managers, and Territory Managers.
• Coordinate all aspects of store operations including sales, office, and shop management.
• Staff the store with adequate personnel, implement training programs, and execute company programs, policies, and procedures.
• Set goals and strategies to achieve budgeted sales goals, gross profit percentages, expense control, and payroll objectives.
• Develop and maintain the ability to perform all aspects of store operations.
• Promote sales by explaining the benefits of services and products to customers.
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services.
• Conduct work order reviews for accuracy.
• Shadow the Store Manager to develop and enhance skills with hiring and evaluation processes for location employees and provide input regarding employee performance.
• Guide staff in the resolution of difficult questions or customer concerns.
• Conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes.
• Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations.
• Ensure prompt and consistent opening and closing of locations.
• Perform financial tasks including accounts payable and receivable, oversight of daily cash handling, and coordination and verification of daily bank deposits.
• Maintain accurate inventory through receiving, spot checks, bi-weekly re-order, and monthly physical inventory.
• Complete necessary reports or provide information to company personnel as directed.
• Recommend and implement merchandising, advertising, and promotions.
• Maintain internal and external store appearance to comply with Big O Tires standards.
• Train new employees and develop team skills.
• Clean facilities, tools, and equipment, and stock shelves.
• Complete daily "Today’s Class Technician" and other required training.
• Adhere to company and position-specific policies and procedures.

Requirements & Tech Stack

• 18 years of age or older
• Ability to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages, percentages, and making change.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Valid driver’s license.
• Ability to infrequently travel overnight.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and the ability to detect odors.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds.
• Ability to work effectively both independently and in a team environment.
• Ability to prioritize and plan work activities using time efficiently.
• Ability to speak, read, write, and understand the English language.
• Ability to meet company requirements including successful pre-employment screenings.
• Legal authorization to work in the United States of America.

Qualifications

• High school diploma or GED equivalent.
• Two years or more of experience in the retail or sales industries.
• One year or more as a member of the Big O Tires team.
• Ability to work at a fast pace.
• Ability to effectively lead and motivate a team.
• Sales abilities.
• Ability to manage multiple tasks and projects.
• Ability to perform detail work with accuracy.